📜 GoTEFL Policies and Terms

1. Refund Policy

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At GoTEFL, we are committed to providing high-quality TEFL education. However, if you need to request a refund, our policy is as follows:

• Refund Eligibility:
  Refunds are available within 7 days of enrollment, provided that less than 10% of the course has been completed.

• Non-Refundable Circumstances:

  • If more than 10% of the course has been accessed or completed.

  • If the student has downloaded substantial course content.

  • If 7 days have passed since purchase.

• How to Request a Refund:
  Email us at admin@gotefl.com with your:

  • Full name

  • Order number

  • Reason for requesting a refund

• Processing Time:
  Refunds are processed within 14 business days to the original method of payment.

📌 Note: Once 10% of a course has been completed, no refunds can be granted.

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2. Privacy Policy

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GoTEFL values and protects your personal information. This policy explains how we collect, use, and protect your data.

• Data Collection:
  We collect your name, email address, enrollment information, assessment submissions, and course progress.

• Purpose of Data Use:

  • To provide access to your TEFL course(s)

  • To issue certificates upon completion

  • To offer support services

  • To send occasional course updates (you can opt out anytime)

• Data Storage:
  Your data is securely stored on encrypted servers and accessed only by authorized staff.

• Sharing of Information:
  We do not sell or share your personal information with third parties, except where legally required.

• Your Rights (GDPR Compliance):

  • You can request access to your data.

  • You can request correction or deletion of your data.

  • You can opt out of marketing communications.

• Contact for Data Requests:
  Please email us at admin@gotefl.com with your request.

📌 By using GoTEFL.com, you consent to this Privacy Policy.

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3. Terms and Conditions

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By enrolling in a GoTEFL course, you agree to the following:

• Use of Courses:
  Courses are for personal educational use only. Course materials cannot be reproduced, shared, or resold without written permission.

• Certification:
  To receive a certificate, students must:

  • Complete all required modules

  • Achieve a minimum 80% passing grade on assignments

• User Responsibility:
  Students are responsible for ensuring they meet visa or employer requirements with the provided certification.

• Changes to Courses:
  GoTEFL reserves the right to update or modify course content to maintain quality without prior notice.

• Limitation of Liability:
  GoTEFL is not liable for personal career outcomes or job placements after course completion, although we offer career guidance support.

 

4. Student Support / Helpdesk Contact

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We are here to help!
Students can reach our support team in the following ways:

• Email:
  admin@gotefl.com (Replies within 1–2 business days)

• Live Chat:
  Available on the GoTEFL.com website during business hours (9:00 a.m. – 5:00 p.m. KST, Monday to Friday).

• Help Center:
  Visit our Support FAQ page at www.gotefl.com/support (Coming Soon)

📌 If you have urgent questions about coursework, technical issues, or certification, please email us directly or your TEFL Tutor for fastest service.